At Beach Haus Key Biscayne and Quarzo Boutique Hotel Bal Harbour your safety is our priority
Beach Haus Collection understands that Corona Virus Disease, COVID-19, has created an uncertain set of circumstances. In an effort to support our guests, the below actions are in place at our properties
For guests visiting our properties our “haus-keeping” team is working on additional efforts to keep a healthy environment implementing the below actions:
- Hand sanitizing stations are in place through public areas
- Cleaning products are being replaced with others proven to be more efficient killing germs
- Deeper in room cleaning is being done after departures with particular attention on high touch items.
- Ongoing training on hygiene protocols
- Gloves are being used by our Guest Service Agents while handling packages.
Cancellation Policy for Non-Refundable Rates
For travelers from the following countries, cancellation are permitted without any penalties up to 24 hours prior to arrival
Asia Pacific: Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, French Polynesia, Maldives, India, Sri Lanka, Bhutan, Nepal Bangladesh, Thailand, Myanmar, Cambodia, Vietnam, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand, Fiji, New Caledonia, Samoa.
Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
For travelers visiting from territories other than the ones mentioned, any stay booked prior to April 30th, 2020 can be modified to alternate travel dates with a check out date prior to December 15th, 2020 with no penalties. (Subject to availability)